Refund policy

In short: if you ask within 3 days (72 hours) of your payment, you get a full refund. We also refund duplicate payments, overpayments, underpayments, plans we could not activate, long outages caused by us and discontinued routes, as listed below.

When you get a refund

• Within 3 days, any reason. You ask within 3 days (72 hours) of a payment: that payment is refunded in full.
• Duplicate payment. You paid twice for the same plan: the second payment is refunded in full.
• Overpayment. You paid more than the plan price: the extra amount is refunded.
• Underpayment. You paid less than the plan price: the plan is not activated. The amount we received is returned in full, or you can pay the remaining balance to activate the plan.
• Plan could not be activated. We received your payment but could not activate your plan: the payment is refunded in full.
• Outage caused by us. Alerts stopped completely for 3 or more days in a row because of a fault on our side: you choose a pro-rata refund for those days or the same number of days added to your plan free.
• Route or portal discontinued. We stop supporting a route or portal your plan relied on: the unused days of your plan are refunded.

When there is no refund

• Changing your mind after 3 days (72 hours). Plans do not renew automatically, so you can simply stop by not renewing.
• Not getting an appointment. VizaFiz only sends alerts; an alert is not a booking. Possible availability, verify on the portal.
• Portal closures, embassy or visa-centre rule changes and other events outside our control.
• Problems on your side, such as your internet, your computer being off, or not connecting Telegram or email.
• An account suspended or restricted for misuse, fraud or a breach of the terms of use.

How refunds are paid

Refunds go back to the same payment method you used, such as the same bank account or the same JazzCash account. Ask through the contact page using the email on your VizaFiz account, and include the receipt number if you have it. We will confirm by email.

When a full refund is made, the paid plan for that payment ends. See the contact page to ask.

Plan changes

When you switch plans, the checkout page shows what you pay and what happens to the days left on your current plan before you pay. The 3-day rule applies to each new payment.

These rules are also part of our terms of use.